PRIVACY POLICY
Lumina is committed to protecting your privacy and
safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you access our website, create an account, or purchase products and services from Lumina.
Information We Collect
- We may collect the following types of information:
- Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
- Account login details
- Health & Medical Information
- When required for prescription products, we may collect:
- Medical history
- Current medications
- Allergies
- Health-related questionnaires and consent forms
- This information is collected solely to support safe and compliant medical assessment.
Transaction Information
- Payment details (processed securely by third-party providers)
- Order history
- Shipping and delivery information
How We Use Your Information
Your information may be used to:
- Process and fulfil orders
- Facilitate medical review and prescribing
- Communicate about your order, account, or services
- Provide customer support
- Meet legal and regulatory obligations
- Improve our services and website functionality
- We do not sell your personal information.
Medical Confidentiality
All health and medical information is treated as confidential and is accessed only by authorised medical practitioners and relevant clinical or administrative staff.
Medical information is handled in accordance with applicable healthcare, privacy, and data protection regulations.
Sharing of Information
We may share your information only when necessary, including with:
- Licensed medical practitioners
- Partner pharmacies for dispensing and fulfilment
- Payment processors and logistics providers
- Regulatory or legal authorities where required by law
- All third parties are required to maintain appropriate privacy and security standards.
Data Storage & Security
We implement appropriate technical and organisational measures to protect your information against:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
- Your data is stored securely and retained only for as long as necessary to meet legal, medical, or operational requirements.
Cookies & Website Analytics
Lumina uses cookies and similar technologies to:
- Improve website performance
- Understand user behaviour
- Enhance your browsing experience
- You may adjust your browser settings to manage cookie preferences.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Request deletion of your account (subject to legal record-keeping obligations)
- Requests can be submitted through our support team.
- Marketing Communications
You may receive service-related communications regarding your orders or account.
Marketing communications are optional and you may opt out at any time using the unsubscribe link or by contacting support.
Third-Party Links
Our website may contain links to third-party sites. Lumina is not responsible for the privacy practices or content of external websites.
Changes to This Privacy Policy
Lumina may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact our support team.
Important Notice
By using Lumina’s services, you acknowledge and agree to the collection and use of information as outlined in this Privacy Policy.