Please review the information below for details on shipping timeframes, costs, and delivery conditions.
We currently ship within the United Arab Emirates.
At this time, international shipping is not available.
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Orders containing prescription products are processed only after successful medical approval. Processing times may vary depending on the completion of medical review and pharmacy compounding.
Estimated delivery times are as follows:
Please note that delivery times are estimates and may be affected by factors outside our control, including courier delays or public holidays.
Some prescription products may be dispensed or compounded by different partner pharmacies.
As a result Compounding and delivery timeframes may vary between products
Orders containing items from multiple pharmacies may arrive in separate shipments
Our admin and support team will advise you of any specific timeframes related to your order once medical approval has been completed.
You will be kept informed throughout the process and notified if any item requires additional time before dispatch.
Shipping fees are calculated at checkout based on your delivery location and order type.
Any applicable charges will be clearly displayed before payment is completed.
Once your order has been dispatched, you will receive a confirmation email or SMS containing tracking details.
You can monitor the progress of your delivery through the courier’s tracking system.
Orders are delivered to the address provided at checkout
Please ensure all delivery details are accurate to avoid delays
Lumina is not responsible for delays caused by incorrect or incomplete address information
If you are unavailable at the time of delivery, the courier may attempt re-delivery or contact you directly.
All prescription products are packaged discreetly to protect your privacy.
Medication is dispensed and shipped in compliance with applicable regulations and handled by licensed partner pharmacies.
While we aim to meet all delivery estimates, delays may occasionally occur due to:
If your order arrives damaged, incorrect, or incomplete, please contact our support team within 48 hours of delivery.
Include your order number and clear photos where applicable so we can assist you promptly.
Lumina is not responsible for items that are damaged once they have left the pharmacy.
Requests to update delivery addresses must be submitted as soon as possible after placing your order.
Once an order has been dispatched, address changes may not be possible
For shipping-related enquiries, please contact our support team via email or through your online account.
Delivery timelines for prescription products may vary due to medical review, approval, and pharmacy compounding requirements.